I’ve never seriously considered a sub-compact before, but this little thing is pretty cool!
Is Ford’s 40 mpg small car the next big thing?
August 2nd, 2010
Woeful Websites Won’t Woo
April 9th, 2010
This article will provide you with some things to keep in mind before you start your website. It gives great examples of what to make sure is definitely included in your website as well as providing you with things to stay away from. A first impression of your website might just be the deal breaker to whether or not a customer will want to do business with you. This is something that everyone in the industry should familiarize themselves with.
Improve Customer Satisfaction and Make More Money
March 2nd, 2010We all agree that in order to make more money we must develop repeat customers. To develop repeat customers we must satisfy our current customers.
So, satisfied customers = more money.
Now we simply ask our customers to point out areas that we were less than perfect and then we change our systems and procedures to correct our weaknesses.
The best tool for this task is the customer satisfaction survey.
Several shops already utilize a customer satisfaction survey system. Some shops use an outside company to handle the process and other shops handle everything in house and there are a few shops that handle everything electronically through their website or email.
Regardless of how you decide to do it, here are a few tips and tricks to help you get the most out of your customer surveys.
Several shops already utilize a customer satisfaction survey system. Some shops use an outside company to handle the process and other shops handle everything in house and there are a few shops that handle everything electronically through their website or email.
Regardless of how you decide to do it, here are a few tips and tricks to help you get the most out of your customer surveys. Read the rest of this entry »
Free Websites for Collision Repair Associations
February 2nd, 2010As an industry, collision repair shops need to move forward with our utilization of communication tools. The web offers us the opportunity to get our message out locally and nationally. Body Shop owners can no longer sit on the sidelines hoping things will get better, they have to get involved.
In an effort to improve communication throughout the industry, we are now offering free websites for collision repair associations. Any and all recognized collision repair associations are eligible. Domain registration, hosting, and monthly maintenance are included.
The website consists of a home page, about us page, contact us page and a current news page. The website’s content will be editable using our EZ Edit feature. This will enable the association to inform members of current news and events and to keep their website updated. Additionally, we are offering free consultation / instructions on how collision repair associations can utilize Facebook and Twitter accounts to improve member communication.
Any associations interested in getting a website should contact David Moore at 866-341-9636 or email.
Give Customers a Reason to Call You
January 31st, 2010Joe Momber at Auto Body News wrote an interesting article in this month’s (Jan) edition of Auto Body News. Joe covers a number of strategies to get more business in your shop. It’s well worth the time, so click here to check it out.